Shipping policy

At OXYGEN, we work to process and ship every order as quickly and efficiently as possible.

Order Processing

Our operational days are Monday through Friday, excluding major holidays.

Orders are generally processed and dispatched within 48 hours after your order is placed.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. Please note that tracking information may take a few business days to update after your package has been handed over to the carrier.

Estimated Delivery Times

United States: 3–7 business days
International: 10–30 business days

Delivery times begin after your order has been processed and shipped.

Please note that these delivery times are estimates and are not guaranteed. Shipping may occasionally be affected by carrier delays, customs processing, holidays, weather conditions, high-volume periods, or other circumstances outside of our control.

Order Confirmation & Tracking

After placing your order, you will receive:

  1. An order confirmation email confirming that we have received your order.
  2. A shipping confirmation email once your order has been dispatched, including your tracking information.

We recommend monitoring your tracking information regularly for the latest delivery updates.

In some cases, a package may be held at a local post office or carrier facility awaiting pickup. If a package is returned to OXYGEN because it was not collected or delivery could not be completed, additional shipping charges may apply if you request the order to be reshipped.

Order Cancellations

You may request to cancel your order within 1 hour of placing it by contacting us.

After the 1-hour cancellation period, we cannot guarantee that your order can be canceled because it may already have entered processing, production, or shipment preparation.

Once an order has been shipped, it can no longer be canceled.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

OXYGEN is not responsible for delays, failed deliveries, lost packages, or returned shipments caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, incomplete address, or unsuccessful delivery attempt, additional shipping charges may apply before the order can be reshipped.

International Orders

International delivery times may vary depending on the destination country and customs processing.

International customers may also be responsible for any applicable customs duties, import taxes, or fees charged by their country. These charges are determined by local authorities and are not included in the shipping cost unless otherwise stated at checkout.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, OXYGEN cannot guarantee exact delivery dates once an order has been transferred to the shipping carrier.

We appreciate your patience and understanding in the event of unexpected carrier or customs delays.